At Skin Trust Lab, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with us online or offline. By using our website, you agree to the practices outlined here. Please revisit this page periodically, as we may update this policy to reflect changes in our practices or legal requirements.
Information We Collect
We may collect the following types of personal data:
Personal Information: Name, email address, phone number, mailing/billing address, and date of birth.
Payment Information: Credit or debit card details (processed securely via third-party payment providers).
Interaction History: Purchases, returns, exchanges, and customer service inquiries.
Technical Data: Device information (e.g., operating system, browser type), IP address, and browsing behavior.
Location Information: If you enable location services, we may collect and store location data.
User-Generated Content: Responses to surveys, reviews, or account preferences.
Providing certain information is optional, but without it, we may be unable to offer some services or features.
How We Collect Your Information
We collect your data through the following methods:
Direct Collection: When you provide information while making a purchase, creating an account, or signing up for newsletters.
Automated Technologies: We use tracking tools (such as cookies, web beacons, and analytics software) to collect browsing behavior and engagement metrics.
Cross-Device Advertising: Your activity on one device may be linked to another for a seamless experience.
Third-Party Sources: We may receive information from business partners, advertising networks, and social media platforms.
You can control cookie preferences through your browser settings. However, disabling cookies may impact site functionality.
Automated Technologies
To enhance your experience, we use tools that automatically collect data about your interactions with our website. This includes tracking metrics like browsing habits, device usage, and responses to our marketing efforts.
Cross-Device Advertising
We may connect your devices to deliver relevant ads across platforms. For example, if you explore a product on your desktop, you might see complementary product suggestions on your mobile device.
Cookies and Tracking
Our website and partners use cookies and other tracking technologies to improve your browsing experience. These tools help us remember your preferences, store your cart items, and deliver tailored ads. You can manage cookie preferences through your browser settings, but disabling cookies may limit website functionality.
How We Use Your Information
We use collected data for the following purposes:
Providing Services: Fulfilling orders, processing transactions, and managing customer accounts.
Personalization: Offering tailored recommendations, targeted advertising, and customized content.
Fraud Prevention & Security: Protecting against unauthorized access and fraudulent activity.
Marketing & Communications: Sending order confirmations, promotions, and newsletters (opt-out available).
Analytics & Improvements: Evaluating website performance and optimizing user experience.
Sharing Your Information
We do not sell personal data. However, we may share your information under these circumstances:
Service Providers: Third-party partners assisting with payment processing, shipping, and customer support.
Legal Obligations: If required to comply with laws, regulations, or legal requests.
Advertising & Marketing Partners: Third-party platforms may display relevant ads based on your browsing activity.
Aggregated Insights: Non-identifiable data may be shared for research, reporting, or analytical purposes.
We do not knowingly sell personal information of minors under 16 years old.
Your Privacy Choices
Marketing Communications: You may opt out of promotional emails by clicking the “unsubscribe” link.
Cookies & Tracking: You can manage browser settings to limit tracking technologies.
Account Preferences: Update or request deletion of personal data by contacting our support team.
California & Nevada Privacy Rights
California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
Request access to the personal data we collect about you.
Request deletion of your personal information, subject to legal and operational constraints.
Opt out of the sale of personal data.
For verifiable requests, you’ll need to provide basic account details (e.g., name, address, and email). We will process valid requests within 45 days.
Nevada Residents
Nevada residents have the right to request that their personal information not be sold to third parties, even if we do not sell such data for profit.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Transactional Data: Retained for legal and financial compliance.
Marketing Preferences: Retained until you opt out.
Inactive Accounts: May be anonymized or deleted after a certain period.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from individuals under 16 without parental consent. If we discover such data, it will be promptly deleted.
Security Measures
Skin Trust Lab implements strict security measures to protect your data, including:
Encrypted transactions and secure payment gateways.
Access controls and authentication protocols.
Regular monitoring for security threats.
While we take extensive precautions, no system is 100% secure. We encourage users to safeguard their login credentials.
Third-Party Links & External Websites
Our website may contain links to third-party sites. This Privacy Policy does not cover data collection on external websites, so we encourage you to review their policies separately.
Updates to This Policy
We may revise this Privacy Policy to reflect changes in laws or business practices. Updates will be posted on this page with an effective date.
Privacy and Data Protection Rights for International Visitors (GDPR Compliance)
If you are visiting Skin Trust Lab from the European Economic Area (EEA), United Kingdom (UK), or other jurisdictions with data protection laws, you have certain rights under the General Data Protection Regulation (GDPR) regarding how your personal data is collected, processed, and used.
Your GDPR Rights
Under the GDPR, you have the right to:
Access your personal data – Request a copy of the personal data we hold about you.
Correct inaccurate information – Request corrections to any inaccurate or incomplete personal data.
Request data deletion – Ask us to delete your personal data in certain circumstances, such as when it’s no longer needed for processing.
Restrict or object to processing – Restrict processing of your personal data or object to how we use it, including for marketing purposes.
Withdraw consent – If you have given consent for data processing, you may withdraw it at any time.
Request data portability – Receive a copy of your data in a structured, machine-readable format or request that we transfer it to another provider where technically feasible.
Legal Basis for Processing Personal Data (For EU Visitors)
If you are located in the EEA or UK, we process your personal data based on:
Your consent (e.g., when subscribing to newsletters or accepting cookies).
Contractual necessity (e.g., processing payments for purchases).
Legal obligations (e.g., compliance with regulatory authorities).
Legitimate business interests (e.g., improving website functionality and security).
How to Exercise Your GDPR Rights
If you wish to exercise any of these rights, please contact us at skintrustlab@gmail.com with the subject line “GDPR Data Request”.
For security purposes, we may request additional verification before processing your request. We will respond within 30 days as required under GDPR regulations.
For more information about GDPR, please visit the European Commission’s Data Protection page.